“I’m the first person they see, the first person they talk to”

The first thing you notice after entering Svengali Salon is that Colleen notices you – and it doesn’t matter whether she is on the phone or busy at the computer. Within seconds you are being greeted in a way that looks effortless and natural. There’s nothing rushed, no hurry to fit some rigid schedule.

It’s Svengali time and Colleen knows exactly how to get it started with a few welcoming words and an invitation to enjoy a complimentary beverage. She even knows how a first-time male client differs from a first-time female client.

“Typically, men are a little shy at first and maybe even a little intimidated, but all that is gone when they leave the salon,” explains Colleen. “Women, in contrast, are excited. You can see they can’t wait to get started on a new look.”